FAQs
Payment Account
Via email to [email protected]
Since our company is a payment institution under the supervision of the National Bank of Slovakia, the security of your finances is our top priority. For legislative reasons, we must therefore verify whether the account you enter for payment belongs to you.
Submitting a withdrawal request from the account
After logging in to the portal, you can request a withdrawal from your account in Ultima Payments in the menu Deposits / Withdrawals and then Request For Withdrawal.
In the following screen, select from which account you want to make the payment:
Your payment will be made to the bank account that you have assigned to your company in your profile.
On the screen you can see the fee that will be charged to you for the transfer and the amount you have available for withdrawal.
Fill in the amount or withdraw all. You can enter your note in the description. After filling, press "Submit".
The request will be processed and the transfer made the next workday. You can see the processing status in the Deposits / Withdrawals menu in the "Status" column:
Maintaining an account in the Smart Fuel Pass app is free.
Registration
Uploading a document to the portal
After logging in to the portal, you have the option to send us the required documents via a secure, encrypted channel. Please log in to the portal first (the procedure for accessing the portal from the mobile application can be found at the end).
Afterwards click on "My profile" and then on " Documents upload":
In the next step, click "Upload document":
The following window will open:
Click the arrow icon to select the file you want to send us. Images (.png, .jpeg, .jpg, .gif, .bmp) and PDF documents (.pdf) are supported file formats.
File type, select the type of document you are sending us from the list. If there is no such type in the list, select the "Other document" option.
If you selected the Other document option, describe the inserted document to us in the Comment field.
The Comment field is also a place where you can enter other information about the uploaded document.
Then click "Upload".
If the document is uploaded successfully, the following message will be displayed in the upper right corner:
Our customer support team will process your document in the shortest time possible. Confirmation that we have processed the document can be found in the List of uploaded documents here:
In the case of the mobile application, the procedure is the same.
The portal will be accessed according to the following procedure. Log in to the application and select the "More" menu:
In the following screen, select the "Open Web Portal" option:
A web portal will open in your default web browser. Click on the Profile icon:
The next steps are identical to the above procedure.
In the event that they have to act together, i.e. there are e.g. two –one of them must be the applicant and the other must register as the second statutory representative in the Smart Fuel Pass.
It is necessary to have a VAT number.
A correctly completed registration is required, i.e. the data must be identical to the Commercial Register and the Financial Administration.
(The applicant can also be a non-statutory representative – in this case, he needs a power of attorney from the statutory representative(s) and a scan of the applicant's ID card)
In addition, we need the ID of the statutory representatives (scan from both sides) and a scan of the bank account statement – it is necessary that the company name and account number are visible.
The applicant must provide a scan of the power of attorney in their name from the statutory officer or from the statutory representatives – depending on how they are authorized to act.
Likewise, the applicant must provide a scan of their ID card.
It is necessary that the supplied data are in accordance with the Commercial Register and the Financial Administration.
A directory is created in the system with the given company and when the supplied data is correct, the company is officially approved in the system.
If the data provided is incorrect, the approval process is extended.
When you register in our system, a payment account in Ultima Payments is automatically opened for you. Filling in details such as your date of birth or ID card when registering is part of our standard procedures. As a regulated entity of National Bank of Slovakia, we are obliged to collect this information in order to comply with legal regulations and legislative requirements.
Due to the fact that we are regulated by the National Bank of Slovakia, you can be sure that your funds are safe in our care.
Billing
In the Smart Fuel Pass portal, select Client Agreement Manager.
Then select Billing at the bottom left.
You will be offered the option to set up email notifications.
You choose the option you currently prefer.
By law, we are obliged to issue consolidated invoicing once every 15 days (an invoice is sent every 15 days for all charging).
In the left panel/section where the billing item is listed (this is once every 15 days).
Payment Account
Via email to [email protected]
Since our company is a payment institution under the supervision of the National Bank of Slovakia, the security of your finances is our top priority. For legislative reasons, we must therefore verify whether the account you enter for payment belongs to you.
Submitting a withdrawal request from the account
After logging in to the portal, you can request a withdrawal from your account in Ultima Payments in the menu Deposits / Withdrawals and then Request For Withdrawal.
In the following screen, select from which account you want to make the payment:
Your payment will be made to the bank account that you have assigned to your company in your profile.
On the screen you can see the fee that will be charged to you for the transfer and the amount you have available for withdrawal.
Fill in the amount or withdraw all. You can enter your note in the description. After filling, press "Submit".
The request will be processed and the transfer made the next workday. You can see the processing status in the Deposits / Withdrawals menu in the "Status" column:
Maintaining an account in the Smart Fuel Pass app is free.
Registration
Uploading a document to the portal
After logging in to the portal, you have the option to send us the required documents via a secure, encrypted channel. Please log in to the portal first (the procedure for accessing the portal from the mobile application can be found at the end).
Afterwards click on "My profile" and then on " Documents upload":
In the next step, click "Upload document":
The following window will open:
Click the arrow icon to select the file you want to send us. Images (.png, .jpeg, .jpg, .gif, .bmp) and PDF documents (.pdf) are supported file formats.
File type, select the type of document you are sending us from the list. If there is no such type in the list, select the "Other document" option.
If you selected the Other document option, describe the inserted document to us in the Comment field.
The Comment field is also a place where you can enter other information about the uploaded document.
Then click "Upload".
If the document is uploaded successfully, the following message will be displayed in the upper right corner:
Our customer support team will process your document in the shortest time possible. Confirmation that we have processed the document can be found in the List of uploaded documents here:
In the case of the mobile application, the procedure is the same.
The portal will be accessed according to the following procedure. Log in to the application and select the "More" menu:
In the following screen, select the "Open Web Portal" option:
A web portal will open in your default web browser. Click on the Profile icon:
The next steps are identical to the above procedure.
When you register in our system, a payment account in Ultima Payments is automatically opened for you. Filling in details such as your date of birth or ID card when registering is part of our standard procedures. As a regulated entity of National Bank of Slovakia, we are obliged to collect this information in order to comply with legal regulations and legislative requirements.
Due to the fact that we are regulated by the National Bank of Slovakia, you can be sure that your funds are safe in our care.
Billing
In the Smart Fuel Pass portal, select Client Agreement Manager.
Then select Billing at the bottom left.
You will be offered the option to set up email notifications.
You choose the option you currently prefer.
By law, we are obliged to issue consolidated invoicing once every 15 days (an invoice is sent every 15 days for all charging).
In the left panel/section where the billing item is listed (this is once every 15 days).
Payment Account
Via email to [email protected]
Submitting a withdrawal request from the account
After logging in to the portal, you can request a withdrawal from your account in Ultima Payments in the menu Deposits / Withdrawals and then Request For Withdrawal.
In the following screen, select from which account you want to make the payment:
Your payment will be made to the bank account that you have assigned to your company in your profile.
On the screen you can see the fee that will be charged to you for the transfer and the amount you have available for withdrawal.
Fill in the amount or withdraw all. You can enter your note in the description. After filling, press "Submit".
The request will be processed and the transfer made the next workday. You can see the processing status in the Deposits / Withdrawals menu in the "Status" column:
Maintaining an account in the Smart Fuel Pass app is free.
Registration
Uploading a document to the portal
After logging in to the portal, you have the option to send us the required documents via a secure, encrypted channel. Please log in to the portal first (the procedure for accessing the portal from the mobile application can be found at the end).
Afterwards click on "My profile" and then on " Documents upload":
In the next step, click "Upload document":
The following window will open:
Click the arrow icon to select the file you want to send us. Images (.png, .jpeg, .jpg, .gif, .bmp) and PDF documents (.pdf) are supported file formats.
File type, select the type of document you are sending us from the list. If there is no such type in the list, select the "Other document" option.
If you selected the Other document option, describe the inserted document to us in the Comment field.
The Comment field is also a place where you can enter other information about the uploaded document.
Then click "Upload".
If the document is uploaded successfully, the following message will be displayed in the upper right corner:
Our customer support team will process your document in the shortest time possible. Confirmation that we have processed the document can be found in the List of uploaded documents here:
In the case of the mobile application, the procedure is the same.
The portal will be accessed according to the following procedure. Log in to the application and select the "More" menu:
In the following screen, select the "Open Web Portal" option:
A web portal will open in your default web browser. Click on the Profile icon:
The next steps are identical to the above procedure.
In the event that they have to act together, i.e. there are e.g. two –one of them must be the applicant and the other must register as the second statutory representative in the Smart Fuel Pass.
It is necessary to have a VAT number.
A correctly completed registration is required, i.e. the data must be identical to the Commercial Register and the Financial Administration.
(The applicant can also be a non-statutory representative – in this case, he needs a power of attorney from the statutory representative(s) and a scan of the applicant's ID card)
In addition, we need the ID of the statutory representatives (scan from both sides) and a scan of the bank account statement – it is necessary that the company name and account number are visible.
The applicant must provide a scan of the power of attorney in their name from the statutory officer or from the statutory representatives – depending on how they are authorized to act.
Likewise, the applicant must provide a scan of their ID card.
It is necessary that the supplied data are in accordance with the Commercial Register and the Financial Administration.
A directory is created in the system with the given company and when the supplied data is correct, the company is officially approved in the system.
If the data provided is incorrect, the approval process is extended.
Billing
In the Smart Fuel Pass portal, select Client Agreement Manager.
Then select Billing at the bottom left.
You will be offered the option to set up email notifications.
You choose the option you currently prefer.
By law, we are obliged to issue consolidated invoicing once every 15 days (an invoice is sent every 15 days for all charging).
In the left panel/section where the billing item is listed (this is once every 15 days).
